Return & Exchange Policy

Customer Happiness Guarantee:

Your satisfaction is our priority. 

If you're not completely happy with your purchase, we're here to help.

We'll work swiftly to evaluate the issue and find the best solution for you. 

Our goal is to ensure you receive an item that you love.

Returns and Refunds: 

Please inspect your order upon delivery. 

If you find that the product doesn't meet your expectations, we understand. 

Simply reach out to us, and we'll guide you through the return process. 

Contact us within 7 days of the delivery date, if it's defective, damaged, or incorrect.

This way we can evaluate and resolve the issue.

Items must be returned within 21 days of purchase.

We're here to assist you every step of the way. 

 If the item isn't quite right or if there's a defect, please let us know within 7 days of delivery. 

Condition of Exchange or refund.

*Items must be unworn, unused, with tags, and in original condition and packaging.

*Provide receipt and proof of purchase. 

*Used items or change of mind.

*Sale items or gift cards. 

*Perishable /personal care products. 

*Hazardous materials or flammable items.

Questions? contact us for Clarification.

We’ll notify you upon receiving and inspecting your return to confirm if the refund is approved.

If approved, you’ll received a refund on your original payment method within 10 business days.

Note: 

Please keep in mind that banks or credit card companies may have processing times, so it might take a bit longer for the refund to reflect in your account.

If it’s been over 15 business days since your return was approved contact us at:

www.niya.com.au

 Please call and talk to us before returning any items.  

Simply let us know you are returning the item by calling us on 0411843552 and then send the item to:- 

NiYA, 81 Rowley Road, Burpengary 4505

Items must be returned & received here within 21days of purchase.

Your happiness matters to us!